This is a refresher for some and possibly new information for others.
Dubcak has sent out information related to this in the past when he was the CAD Administrator but it was probably before many of you worked here.

“Best Practice” when working with Autocad files, Cadworx, Autoplant, or any other 3D Cad programs that don’t have a document management tool.

Opening drawings and models.

        Open the program first, then open the drawing or model from within the program. Do not double click on the drawing or model in Windows Explorer to open it. As an alternative, you can drag the file from windows explorer into the program after the program is opened.

        When opening 3D models, only open the model in the 3D module it was built in. Using Cadworx as an example, only open piping models with CADWorx Plant. Only open equipment models with CADWorx Equipment, etc. They all have their own settings behind the scenes and you may end up with corrupt models if you open them with the wrong module. This is another reason not to double click on the file in windows explorer. What happens is that Windows will automatically load the profile of the previous AutoCAD session you were in. So if you had equipment open and double click on a piping model in windows explorer it’s going to load it with an Equipment profile. You will never see it happen. It is done in the background. You will only notice it later on when the issues you are experiencing begin to show up.

Saving and Closing Models

        The best practice for saving and exiting models is to save it first, then close it with a separate command. If you save first, then exit and it prompts you to save while trying to exit, cancel the exit command and resave and then exit. The reason for this is that you want all of the database info saved before you try to exit the program just in case it crashes on the way out and you end up with the database not being completely saved. I’m not sure if CADWorx is affected by this so much but 3D programs that have external databases are, like Autoplant and Plant 3D.

    Gumaro, please cor figured out in the past, and thank you Gumaro and Harold for helping out today.)

If your computer is running slow and Apps crash or become completely inaccessible, it’s possible that your PC could be infected. Here are our recommendations on what to do if you think your computer has a virus.

For our Corporate Customers: Contact us immediately, either through the Help Desk or by giving us a call, so that we can schedule one of our techs to remotely access your system and check for an infection. It is important we are informed as soon as you suspect the PC may be infected, especially if the PC is connected to your company’s network.

For our residential customers, here are a few things you can do to find out if you’re infected. If after reading the rest of this article you are not comfortable performing any of the following actions don’t hesitate to bring the computer in for a cleaning. The charge for virus removal ranges from 45 minutes to a full 1 1/2 hours. For more information about our Pricing please visit our FAQ page

First, run your Antivirus and be sure you select a Full Scan.

Q. If I have an antivirus, how did my PC get infected?
We get asked this question a lot, and the truth is that no antivirus is 100%. What you can do to help prevent an infection is to practice safe web-browsing techniques. Don’t click on random adverts or articles that are for a website you’ve never heard of or visited before. If your antivirus has a web browser extension install it, and install an AdBlocker as well. These will help protect you from getting an infection and keep you and your computer safe.

After that is done, download and run SuperAntiSpyware.

Then, you’re going to want to run Malwarebytes.

This next scan is also from Malwarebytes: ADWCleaner.

Last but not least, run CCleaner.

Now, depending on what the scan found and how infected the computer is, it may be best to reinstall Windows onto the machine especially if the machine is still acting slow or not functioning correctly, or this could be a sign of other issues with the machine. It is at this point that the machine may need to be brought in for diagnosis and repair.

This article will go over how to log in and use your ScreenConnect account.

First, you’re going to want to open up your web browser and head over to

You’ll be greeted by the welcome screen and on the top right corner, you will see a link to Login. Click it, and when the next page loads enter in your User Name and Password. Then click on the red button to continue.

The next page will ask for you to enter an authentication code that you will receive in an email.

Be sure to check Trust this device to avoid having to authenticate every time you log in.

Your screen should look like the one above. If you do not have an assigned machine, be sure to reach out to us.

When you are ready, you are going to click on the Join button. The first time you do so, it will download the Connect Wise Control client.

Install the client and once done it will open the client and connect you to your PC.


This FAQ was created to answer General Questions about our Services, Pricing, and other questions we tend to get a lot.

  1. How much do you charge?
  2. Our hourly rate is $95/hr–which includes home visits and remote services. We charge in quarter-hour chunks depending upon how long it takes to get the job done. We have a diagnostic fee of $42.50 which is waived upon acceptance of the job and your approval.

  3. How long do repairs take?
  4. We have a turnaround usually of 3-Business days, depending upon how many systems we currently have in-shop and whether or not any replacement parts are readily available. We always keep our customers up-to-date on what is going on with their system and they are always welcome to reach out via phone or text for an update.

  5. Are you an Apple Store?
  6. No, and yes we know we appear in Google Search but we do not sell Apple products.

  7. Do you work on Macs?
  8. It depends on what the problem is and the following is what we can do:

    • Drive Replacements
    • RAM Replacements (Upgrades dependent upon System Capabilities)
    • Virus/Malware Removal
    • OS Upgrading
    • Software Installation/Setup
    • Migrating Data to a New Apple System

    Apple is a proprietary system, what this means is that Apple does not sell its hardware through third-party sellers and we cannot obtain those replacement parts.

Posted in FAQ

You can access your Microsoft Exchange email through any device either through an internet browser or app. If you are setting up your email on an app, don’t sweat it, having a Microsoft Exchange email means set up is always quick and easy.

To access through the web, head over to

You will be directed to the above log in page. Just enter in your credentials and you will be able to access your Outlook Online app. If you have any issues with your credentials just give us a call or send a ticket to the Helpdesk.

Outlook Configuration With an Exchange Account Using the AutoDiscover Service

This configuration is fairly easy to set up with the AutoDiscover service. You will only need the primary email address, username, and password to set up this configuration.

  1. From the Windows Startup, select Control Panel and click the Mail icon.
  2. Click the Show Profiles… button.
  3. In the Mails window, create a new profile by clicking the Add… button.
  4. In the New Profile pop-up dialog box, enter a profile name (e.g., Work Email) of the user and click OK.
  5. From here, enter the user name (your name), full e-mail address, and password in the appropriate text boxes. When you are done, click Next>.
  6. You will be redirected to a pop-up window. Select Don’t ask me about this website again and then click the Allow button, respectively. (Please note that this pop-up window appears once the DNS has been changed. If the administrator already changed it, it will appear earlier.)
  7. If the customer has an AutoDiscover record and data was entered correctly, then a Congratulations configuration message will appear on the pop-up window. Click the Finish button.
  8. To ensure Outlook opens your new profile by default, change your profile in the drop-down menu to your newly created profile. Then click Apply and OK.
  9. Open Outlook, sign in using the full email address and password for the account. (Please select the Remember my password checkbox before clicking the OK button.)
  10. Once Outlook has opened, you may view the Microsoft Exchange Connection Statusto verify that everything is connected correctly.