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REMOTE MANAGEMENT

Image by Herry Sucahya

Proactive Management and Secure Support by GCS 

 

Modern IT support is no longer reactive. Waiting for something to break costs time, money, and productivity. GCS uses Remote Monitoring & Management (RMM) and secure remote support tools to proactively maintain your systems and resolve issues quickly—often before users even notice a problem. 

 

Remote Monitoring & Management (RMM) 

 

RMM is the foundation of proactive IT management. It allows GCS to monitor, maintain, and support your systems continuously without needing to be physically on-site. 

 

What RMM Does 

 

System Monitoring 

  • Continuous monitoring of workstations and servers 

  • Alerts for hardware failures, low disk space, system errors, and service issues 

  • Early detection of problems before they impact users 

 

Inventory & Asset Management 

  • Automatic discovery of all managed devices 

  • Hardware and software inventory tracking 

  • Asset lifecycle visibility (age, warranty status, usage trends) 

  • Clear records of what equipment exists and where it is deployed 

 

Patch & Update Management 

  • Managed Windows updates and security patches 

  • Controlled update scheduling to avoid business disruption 

  • Visibility into patch compliance across all systems 

 

Automation & Scripting 

  • Automated maintenance tasks 

  • Custom scripts for fixes, configuration changes, and cleanup 

  • Rapid deployment of changes across multiple systems simultaneously 

  • Reduced downtime and faster issue resolution 

 

Security & Maintenance 

  • Policy-based system maintenance 

  • Monitoring of critical services and system health 

  • Standardized configuration across your environment 

 

Why RMM Matters 

  • Issues are identified early—often before users report them 

  • Reduced downtime and emergency support 

  • Consistent, predictable system performance 

  • Lower long-term support costs 

 

RMM allows GCS to manage your environment proactively instead of reactively. 

 

Secure Remote Support 

 

Enterprise-Grade Remote Access You Can Trust 

 

When hands-on support is needed, GCS uses BeyondTrust Remote Support (formerly Bomgar)—a secure, enterprise-grade remote access platform trusted by governments, healthcare organizations, and large enterprises. 

 

We chose this solution for your protection and ours. 

 

Why BeyondTrust Remote Support 

 

Security-First Design 

  • Encrypted remote sessions 

  • No permanent agents installed without authorization 

  • Granular access controls and session permissions 

  • Role-based technician access 

 

Full Session Accountability 

  • Detailed session logging 

  • Optional session recording 

  • Clear audit trails showing who connected, when, and what actions were taken 

 

Controlled Access 

  • Support sessions require user approval when appropriate 

  • No unattended access without explicit authorization 

  • Immediate session termination if access is revoked 

 

This level of security protects your data, your users, and your compliance posture. 

 

The Advantages of Remote Support 

 

Faster Issue Resolution 

  • Immediate access without waiting for an on-site visit 

  • Most issues resolved in minutes instead of hours 

 

Reduced Downtime 

  • Problems are fixed while users stay productive 

  • No need to pause operations for scheduled visits 

 

Lower Support Costs 

  • Fewer billable on-site hours 

  • More efficient use of technician time 

 

Secure by Design 

  • Sessions are protected, monitored, and auditable 

  • No risky consumer-grade remote tools 

 

RMM + Remote Support = Better IT 

 

Together, RMM and secure remote support allow GCS to: 

  • Maintain systems proactively 

  • Resolve issues quickly and securely 

  • Reduce downtime and disruption 

  • Deliver consistent, professional IT support 

 

This is how modern managed IT is done. 

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